SHIPPING & COLLECTION POLICY

At TinyDoxiePaws, bringing a puppy home requires careful planning. This policy explains how delivery and collection arrangements are discussed and confirmed. Please contact us about your location and the puppy you are interested in before making travel plans or paying for transport.

DELIVERY AVAILABILITY

Delivery options are assessed individually. Availability depends on your location, the puppy’s readiness to travel, suitable transport options, and any requirements that apply to the journey.

A puppy listing or an order placed through our website does not, by itself, confirm delivery to your address. Please obtain written confirmation of the available arrangements. International delivery should not be assumed to be available.

DELIVERY COSTS

Where delivery is available, please request a quote before confirming your arrangements. The quote should identify the transport service and any included charges, such as a travel carrier or required travel documentation.

Do not assume delivery is included in the puppy’s advertised price unless this is expressly stated. Any changes to the agreed service or additional charges must be explained and agreed before proceeding.

PUPPY READINESS AND WELFARE

A puppy’s welfare comes first when planning a journey. Travel must be appropriate for the puppy’s age, health, and individual needs, and comply with the requirements applicable to the route and transport provider.

A planned journey may need to be postponed if the puppy is not ready to travel or if conditions would make transport unsuitable. A requested delivery date cannot override the puppy’s welfare.

CONFIRMING YOUR ARRANGEMENTS

Before delivery or collection, confirm the puppy’s details, the agreed handover location, the expected date or time window, the transport method, and the recipient’s contact details.

Please provide an accurate address where relevant, a working telephone number, and an email address. Tell us promptly if any of these details change. Avoid booking onward travel until the handover arrangements have been confirmed.

DELIVERY TIMES AND DELAYS

Delivery dates and arrival windows are estimates until confirmed for the specific journey. Weather, transport availability, route changes, required checks, and the puppy’s readiness may affect the schedule.

If arrangements change, we will discuss the revised plan with you using the contact details you have provided. Please remain reachable around the agreed travel and handover time.

PERSONAL COLLECTION

If personal collection is available for your enquiry, it must be arranged in advance. The meeting location, date, and time must be confirmed before you travel.

Please bring a suitable, secure carrier and prepare for a comfortable journey home. Contact us beforehand about any documents or identification needed for the handover.

RECEIVING YOUR PUPPY

You or an agreed adult recipient should be available at the confirmed handover time. Puppies must not be left unattended at a delivery address.

At handover, check that the puppy and any accompanying documents match the agreed arrangements. Raise any concerns promptly with the person completing the handover and contact TinyDoxiePaws. If the puppy appears unwell or distressed, seek veterinary assistance promptly.

MISSED HANDOVERS AND ADDRESS CHANGES

Contact us as soon as possible if you cannot attend the agreed handover or need to change the destination. Changes may require a revised route, a new date, or an updated transport quote.

Any additional arrangements and associated costs must be discussed before they are accepted. Please do not assume that a driver or transport provider can change the destination during the journey.

CANCELLATIONS AND REFUNDS

If you need to cancel or postpone, contact us as early as possible. Ask for written confirmation of how the cancellation affects your puppy reservation and any separately arranged transport service.

Refunds or cancellation charges depend on the terms agreed before payment and the circumstances of the cancellation. This shipping policy does not create an automatic non-refundable transport fee or replace your agreed purchase terms.

QUESTIONS ABOUT DELIVERY

For delivery availability, a transport quote, or collection arrangements, use the Contact Us page at https://tinydoxiepaws.com/contact-us/.

Include the puppy’s name, your city and country, your telephone number, and your preferred timing so we can discuss the available options.